REGIONS SUPPLY CO. LLC · CUSTOMER SERVICE
Parts, orders and customer support.
Find help with propane and natural-gas components, heating and HVAC parts, tools, supplies and your account. Choose the request that fits your order so we can gather the right information from the start.
Contact & parts support
Ask about a replacement part, compatibility, availability, a quote, an order or a website problem.
Your website orders
Sign in to review your order details and available order status. Include your order number when requesting changes.
Shipping & delivery
Review processing times, delivery restrictions, freight considerations and the eligible $500 free-shipping offer.
Returns & refunds
Check the return window, product condition requirements and authorization process before sending an item back.
Warranty review
Submit purchase and product details for a defect or manufacturer-warranty question. A request starts a review.
Tax-exemption review
Request review of your purchaser, destination and exemption details before an eligible tax-exempt order.
Contractor pricing
Apply through your customer account. Approved trade accounts receive the discount assigned by Regions Supply.
Accessibility help
Tell us about difficulty using a page, form, product information or checkout, and the assistance you need.
Help us identify the right part
Search by manufacturer part number, SKU or product name. For a replacement or compatibility request, include as many of these details as you can:
- Manufacturer, equipment model and serial number; existing part number and any alternate number on the label.
- Fuel type or electrical supply, inlet/outlet connection size and type, required pressure or capacity, and the application. Copy ratings from the equipment label or documentation.
- Quantity, delivery ZIP code and the date you need the item. Tell us if an outage or job schedule makes timing important.
Similar appearance or a related-product suggestion does not confirm fit. Gas, pressure and electrical components must meet the equipment manufacturer’s requirements and be selected and installed by appropriately qualified personnel. We may need manufacturer documentation before recommending a substitute.
Availability, special orders and quotes
- Standard in-stock orders generally process in 1–3 business days. Special orders commonly take about 10 business days. Out-of-stock reorder items commonly take 3–6 weeks.
- These are processing estimates; carrier transit is additional. Supplier availability, quantities and freight needs can change the estimate. Read the Shipping Policy for delays, partial shipments and delivery terms.
- A request or quote inquiry does not reserve stock, place an order or guarantee a delivery date. Review the written quote, final product details and checkout charges before purchasing.
Choose the correct purchase channel
For an order placed on this website, use My account or Contact Us. For an eBay or other marketplace purchase, start with the seller-contact or order-help option in that marketplace’s purchase history so the request stays with the original transaction. Website promotions and account approvals do not automatically apply to marketplace orders.
Accounts, privacy and urgent issues
Contractor pricing and tax exemption are reviewed separately. For access, privacy or checkout help, choose the relevant topic on Contact Us. Never send passwords, full payment-card details or Social Security numbers in a support request.
This support service is not emergency dispatch or an on-site repair service. If you suspect a gas leak or immediate hazard, leave the area and contact your gas supplier or emergency services from a safe location. Do not wait for a website reply.
Read our Privacy Policy and Terms of Use and Sale for additional details.