These are estimated processing periods, not delivery promises. They begin after payment clears and any required order, address and product verification is complete. Business days are Monday through Friday, excluding U.S. federal holidays. Weekends and holidays do not count toward business-day estimates. Carrier transit starts after the carrier receives the shipment.

Availability can change between a supplier update and order processing. An item described as available may ship from our inventory, be collected from a supplier, or require inbound processing. Special-order, backorder and item-specific lead times take precedence over the standard in-stock estimate when disclosed before purchase.

We will not substitute a different model, fuel type, connection, condition or material specification without your approval. A marketplace stock indication is not a guarantee of immediate dispatch from our location.

If we learn that an order cannot ship within the promised time, we will notify you with an updated estimate or explain that a date is not yet known. Where required, we will request your consent to the delay and explain your cancellation and refund options.

If you decline a qualifying delay, or required consent is not obtained, we will cancel the affected unshipped merchandise and issue the refund required by law. We do not replace these rights with a blanket non-cancellation rule. Contact us if the stated processing period has passed and you have not received an update.

We use parcel or freight carriers appropriate to the shipment, which may include USPS, UPS, FedEx and freight carriers. Service availability depends on the item, package, destination and carrier restrictions. We may use an equivalent service when necessary without reducing an expressly purchased service commitment.

Carrier estimates are separate from our processing times. Expedited transit does not accelerate supplier sourcing or backorders. Weather, carrier disruption, peak demand, holidays, remote destinations and customs can affect transit. We will assist with shipment problems rather than treat a delay as an automatic waiver of your rights.

Free standard U.S. shipping is available on eligible orders of $500 or more in merchandise after discounts, before shipping and taxes. The available shipping option shown at checkout determines eligibility.

The offer covers qualifying standard parcel service. Freight, oversized, unusually heavy, hazardous or specially handled items and additional delivery services require a separate quote unless expressly included. Product, package and destination restrictions apply. An advertised merchandise coupon does not itself waive shipping charges.

Standard charges appear at checkout where a rate is available. If an order requires a freight or other supplemental quote, we will disclose the charge and obtain agreement before proceeding with that charge. We do not automatically bill an undisclosed freight surcharge.

Provide an accurate delivery address, business name, receiving contact and telephone number. Tell us whether the destination is residential, limited access, a construction site, or a commercial location with a loading dock or forklift.

Unless specifically included, freight service is curbside or dock delivery. Installation, unpacking, inside delivery, removal of old equipment, liftgate service and appointments are not included automatically. Arrange trained personnel and suitable unloading equipment when required.

Liftgate, residential, limited-access, detention, storage, redelivery and address-correction charges may apply when agreed services are needed or the delivery conditions differ from the information supplied. We will explain the basis of a charge. Do not schedule installation labor solely from an estimated delivery date.

Orders may ship in separate packages or from different sources. Available items may ship before special-order items. Tracking may be provided separately for each shipment. Any additional shipping charge for a requested split shipment will be agreed before it is incurred.

Check the full address, unit number, postal code and contact information before payment. Notify us immediately of an error; carrier rerouting is not always available. Charges caused by an incorrect address, unavailable receiver or refused conforming shipment may be your responsibility where permitted by law.

Some services cannot deliver to a P.O. box or a restricted location. International shipping is available only when offered at checkout or approved by written quote. Where applicable, the recipient is responsible for disclosed import duties, taxes, brokerage and import requirements unless our quote states otherwise. We do not understate customs values.

Inspect parcels and freight promptly. Photograph packaging, labels and the item, and retain all packaging and parts. For freight, note visible damage or shortages on the delivery receipt before signing when possible. Do not install or operate a visibly damaged or incorrect item.

Please report visible damage, an incorrect item or a shortage within 48 hours of delivery so we can document the issue and help with the carrier claim. Report concealed damage or a lost delivery promptly after discovery. The 48-hour request supports claim handling; it does not automatically extinguish a right that applicable law protects.

For a shipment marked delivered but not found, check the delivery location and household or receiving staff, then contact us. We will review tracking and available carrier evidence. A delivered scan alone does not resolve every claim. We will explain the available resolution after investigation.

Request a change or cancellation immediately. Once fulfillment, supplier commitment or carrier handoff has occurred, a voluntary change may not be possible. Special-order or custom merchandise may be non-cancelable after an explicitly accepted supplier commitment, subject to the delay and legal rights described above.

Unshipped cancellations that we accept are refunded to the original payment method. Shipped items follow our Returns and Refunds Policy. Warranty questions follow the Warranty Request process. Nothing in this policy limits a statutory cancellation, refund, warranty or other consumer right that cannot lawfully be waived. A short reporting deadline or final-sale designation does not eliminate those rights.

For order, policy or account questions, start with Contact Us. If you already have an order, you may also reply to your order correspondence. Include your order number and the affected part number. Do not send products to a supplier or an address found online; the correct return destination is supplied with your return authorization.