Keep the item, packaging, labels and proof of purchase while we review your request. Sending this form does not approve a claim or authorize a return.

• Order number, purchase channel and date, affected quantity, manufacturer, exact part/model number and serial/date code where present.
• A clear description of the problem, when it began, any error codes and whether it occurred on arrival, during installation or after use.
• Installation date, installer information where relevant, equipment application and label ratings. Describe any diagnosis already performed by a qualified technician.
• Proof of purchase and any supplied warranty documents. We may request photographs of the product, labels, packaging or damage and provide submission instructions.

Do not operate, dismantle, alter or discard a potentially unsafe or failed component to create evidence. Only perform inspection or troubleshooting that is safe and permitted by the manufacturer.

We review the request and may ask for more information or refer it to the manufacturer or its designated service provider. We will explain the next step, including whether an inspection, test report or return authorization is needed. The review may require supplier or manufacturer input; we cannot promise a decision before that review is complete.

Do not ship an item until you receive written instructions and, when applicable, an RMA number. Follow the approved address, packaging and carrier instructions. Gas-exposed, pressurized, hazardous or contaminated items may require special handling and must not be sent through an unsuitable shipping service.

Refer to the product listing and the warranty supplied with the item for the applicable warrantor, term, covered defects, exclusions and claim requirements. We do not create a universal additional manufacturer warranty through this page. Depending on the applicable terms and law, the outcome may include repair, replacement, credit, refund or a finding that the issue is outside coverage.

An incorrect application, unsuitable installation, wear, misuse or physical damage may affect a claim under the applicable warranty. Coverage is determined from the facts and governing terms. This process does not remove rights or remedies that applicable law provides.

Before incurring costs, ask which return freight, inspection, testing, removal, reinstallation or replacement-shipping charges are authorized and covered. Labor, downtime, substitute equipment and third-party service bills are not automatically reimbursed merely because a claim is submitted. Any applicable warranty obligations and legal rights still apply.

If an item is found outside coverage and a paid service or return shipment is proposed, review the charges and instructions before authorizing that work. Keep any written approvals and receipts.

A change-of-mind or incorrectly ordered item normally follows our Returns and Refunds Policy. An incorrect shipment, arrival damage or missing item should be reported through Contact Us with the order details; also review our Shipping Policy. Prompt reporting helps preserve evidence and carrier options without limiting mandatory rights.

For an eBay or other marketplace purchase, begin through that marketplace’s order-help process. This website’s form does not replace the platform’s claim steps or deadlines. Information provided here is handled under our Privacy Policy.

Stop using equipment that may be unsafe. If you suspect a gas leak or immediate hazard, leave the area and contact the gas supplier or emergency services from a safe location. Do not wait for a warranty response. Reinstallation and return to service must be handled by an appropriately qualified person under manufacturer instructions.